Create post from ticket

3 Comments

  • Stan Sims
    Comment actions Permalink

    Perhaps I can create a ticket from a post then merge it with the existing ticket for the same effect...I'll give that a shot.

     

    ***Update***

    Yep, that worked!  The ticket created from the post becomes the merge target for the existing ticket.

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  • Jessie Schutz
    Comment actions Permalink

    Hi Stan!

    I'm glad you were able to figure something out! If you have time, I'd love to hear a more detailed description of what you were trying to do and how you did it, maybe with screenshots. :) 

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  • Samantha Flaherty
    Comment actions Permalink

    Not too sure if this will help, but there is a 'Ticket to Help Centre' free Zendesk Labs app that allows you to push comments from tickets into new articles. 

    The process for you could be:

    Community post comment is added > create ticket from the comment > use the new ticket to create a new article for your help centre via Ticket to Help Centre app?

     

     

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