My company is considering Zendesk and I had a general best practice question.
We have some general inboxes (ie firstname.lastname@example.org) and reps have individual emails accounts. Some emails they get might be internal emails (ie HR emails) but other emails might be related to accounts. Is it suggested that all emails going to email@example.com go into Zendesk and then we could set it so specific emails based on domain get forwarded as well. (ie if firstname.lastname@example.org gets an email from Amazon.com about a sale, could we set it so all emails sent from *@amazon.com get forwarded to Zendesk?)
Any other ideas would be appreciated! Thanks, Aron
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