Field Sets based on custom field value
If we have a ticket form where one of the custom fields is a whole number value I'd like there to be sets of custom fields shown for each number.
As an example:
The custom fields are
- Number of PCs (whole number)
- OS (single line text field)
- Anti-Virus software (single line text field)
When the Number of PCs is 2, there should be 2 sets of the 2nd and 3rd fields. Is this possible?
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@Jerome, this is only possible if you have separate custom fields for each possible value. So if the maximum number of PCs was 5 for example you would then need 5 custom fields for the OS values.
The first field would need to be a dropdown and not just a numeric field.
If you are still interested then you would be using a conditional field app that makes fields visible based upon the value of a control field; in your case the number of PCs
Does this sound like what you want?
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So it would be like
- Computer 1 OS (single line text field)
- Computer 1 Anti-Virus software (single line text field)
- Computer 2 OS (single line text field)
- Computer 2 Anti-Virus software (single line text field)
- Computer 3 OS (single line text field
- Computer 3 Anti-Virus software (single line text field)
etc....
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Yes. Hopefully your customer does not have 99 computers :)
There are two conditional fields apps in the marketplace. The first one is developed in house by Zendesk but is only available on the enterprise plan.
The alternative is part of a commercial offering from Cloudset. Personally I use this one and the one off cost has been well worth it for me.
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