Consistent service failures in European data centre

5 Comments

  • Jessie Schutz
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    Hi Gavin!

    Thank you so much for sharing your concerns. I'm following up with some folks internally to ensure that I'm able to address them effectively. I'll get back to you here as soon as I can!

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  • Jessie Schutz
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    Hey Gavin,

    Thanks for bearing with me while I checked on this for you!

    I know this situation has been really frustrating for you, and I want to assure you that despite how it may appear we have been working on this issue consistently. It's impacted a number of our customers and we've made it a priority to get it fixed; it's just taken a bit for us to find the root cause and get things squared away.

    I touched based with another member of our Global Management Team who has been running point on this issue, and here's what I was able to find out:

    We rolled out a fix for this issue on Thursday evening, and things have remained stable since then. We're still monitoring and waiting on the official all-clear from Engineering, but once that comes through we'll be publishing a public post-mortem. I'll be sure to hop back in here to post a link for you in case you'd like to see it.

    I hope you find this information helpful! Please let me know if you have any additional questions.

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  • Gavin Stone
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    Thanks for the reply, Jessie.

    Let's hope that works from now :)

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  • Jessie Schutz
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    No problem! Be sure to keep us posted if you run into any more trouble. :)

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  • Jessie Schutz
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    Hey Gavin, 

    For your reference, here's the post-mortem I mentioned:

    https://support.zendesk.com/hc/en-us/articles/216545098

    Let us know if you need anything else!

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