How often does this need to happen before someone at Zendesk actually steps in to fix the underlying issue?
I'm meant to be rolling this product out to all our engineers at the end of this month and at present I have no confidence that I'd be rolling out a stable service.
Why have Zendesk not addressed this issue, despite multiple daily failures?
How am I meant to convince my company I am rolling out a solid product when it is failing daily?
When will this be fixed permanently? It's not like it's just an issue with searching, in reality it prevents engineers from creating tickets as they are completely unable to select a contact from within a ticket, making the product useless.
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