Can't use videos or anchors in web widget?

10 Comments

  • Chad Ferguson
    Zendesk Team Member

    Hi James!

    I looked into this for you and found that anchors will not work in the web widget as it does not process most css styles. Only basic text formatting such as bold and italic will work.

    The issue with your videos not loading definitely doesn't seem like it should be happening so I am going to open a ticket with you momentarily so we can work on that!

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  • Erica Wass
    Zendesk Product Manager

    Hi James:

    I'm the product manager for the Web Widget and wanted to let you know that YouTube, Vimeo and Wistia videos embedded in Help Center articles now play in the Web Widget. If you have another host, please let me know. We are continuing to add support based on usage.
    Thanks,
    Erica

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  • Brook Davies

    Hi Erica,

    Can you add support for 'screencast.com' videos and/or let me know I should code the embed of the video so it works in web widget? Is there some way I can write custom JS to detect that the article is loaded into the web widget and make any modifications necessary? How does the Vimeo and Wistia embedding work? 

     

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  • Erica Wass
    Zendesk Product Manager

    @brook I'll turn your comment into a support ticket and we can look to adding support for that provider.

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  • Justin Perry

    @Erica:

    Did you ever secure support for screencast.com hosted video embeds?  Does it at least work for embeds in an HC article?

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  • Daniel Aron
    Zendesk Product Manager

    @Brook @Justin, screencast.com has been whitelisted so hosted video embeds should now work.

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  • Justin Perry

    @Daniel:

     

    Excellent!  Thank you.  I had, in the meantime, successfully embedded a test Screencast.com video snippet in a Help Center article, so proved it worked.

     

    Did you just whitelist recently, or had it been the case for a while?

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  • Jon Schlueter

    Can you please add support for Kaltura?  We find that enterprise customers block YouTube, Vimeo, and others.  https://corp.kaltura.com/

     

    Thanks.

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  • Alex Belgrade

    Would it be possible to support vidello.com ?

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  • Brett Bowser
    Zendesk Community Team

    Hey Alex,

    Vidello isn't supported at this time so I would recommend sharing this feedback in our Guide Feedback topic for our product managers to review.

    Let us know if you have any other questions!

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