Reporting within Zendesk

1 Comments

  • Justin Helley
    Comment actions Permalink

    Hi Sue,

    A lot of the potential issues depend on how you're reporting on your clients now.  If you need to add additional custom fields for the imported client, then you'll need to be aware of our custom field reporting limitations.  If you're importing ticket information from Desk to Zendesk, you'll potentially lose metric information as outlined in our ticket import API endpoint documentation; however, you'd be able to set ticket solved at, created at, and updated at timestamps.

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