We currently use Zendesk and Salesforce Desk. However I am looking to consolidate all our correspondence from all our clients from Salesforce Desk into Zendesk.
Currentley, two of our clients communicate their issues with us via Zendesk, and 1 clent via Salesforce Desk. I was just wondering if this move over would have any impact on the reporting side of things with Zendesk if we were to have all 3 clients using Zendesk?
Are there any other potential issues that you are aware of that may arise as a result of the merge?
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