ProdPad is a product management tool. It's a great way to gather ideas (and feedback from your clients) so that your product manager can easily assess and prioritise ideas.
ProdPad's API uses Zapier to allow you to integrate it with a wide range of other tools and services, including development management tools, project and task management tools, and customer support tools – and many more! Zapier works via a “trigger” app and an “action” app. In this case, Zendesk is the trigger and ProdPad is the action.
The first thing to do is to set up your trigger and authenticate your account. Our specific trigger is based on whenever a new ticket is created.
We have set up a special view within Zendesk called “Suggestions.” This means that any ticket that lands on this view will trigger the zap and import to ProdPad. Alongside the view, we also tag all tickets for reporting purposes.
Now authenticate your ProdPad account and define the trigger. For this scenario, we want the action to create new feedback within ProdPad.
Zapier will then prompt you to map fields between the two apps.
These are our current settings:
You can insert as many fields as you want to map over, but I recommend keeping it at a minimum to avoid confusion.
Once you’ve mapped everything, you can go ahead and test the zap to make sure the information is being imported as needed. Keep in mind that this test will generate an instance within ProdPad.
If you’re happy with the results, just click ‘Turn on Zap’ and done! All new submissions moving forward will be automatically added to ProdPad’s Customer Feedback module.
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