View deleted tickets

Completed

10 Comments

  • Seth Wylie

    I have a report set up to show me deleted tickets. You would need a level of Zendesk that has Insights, though...

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  • Eric

    I tried to make a view and looked through insights but didn't see how to do that. I can't find an option for status "deleted". Can you elaborate?

    Thanks,

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  • Seth Wylie

    Yup!

    I'm personally only looking for the IDs of tickets that have been deleted, but I imagine that you could pull in additional attributes.

    I have:

    My resulting report looks like this: http://cl.ly/2u0k2v021A0X

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  • Eric

    I think I have seen these screens before but I cannot find them. ?

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  • Eric

    Ok got it. It's been awhile. Looks like it's not possible to view the contents of the deleted tickets which was what I was looking for. Thanks,

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  • Seth Wylie

    Great :-) Glad I could offer some help

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  • Max McCal
    Zendesk Product Manager

    We're rolling out this feature now!

    https://support.zendesk.com/hc/en-us/articles/228141247

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  • Nicole Ellis

    Can we search for deleted tickets yet? I accidentally deleted a few tickets and I'd like to get them back, please!

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  • Graeme Carmichael
    Community Moderator

    Nicole

    The search in Support will not show deleted tickets.

    Instead there is a 'Deleted Tickets' view that lists tickets deleted in the last 30 days. You can recover the deleted ticket from that view but after the 30 days, tickets cannot be restored.

    If you cannot see the Deleted Tickets view, your permissions are restricting access. Ask your Zendesk administrator to change that. This article gives details depending on your plan. 

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