Below are a couple of (edited) examples of the subject lines we get in emails from our Zendesk.
Example 1: [Our Business Name] Assignment: Re: student blogs for school
Example 2: [Our Business Name] Re: Fwd: Urgent, School upgrade to Highlights
How can we remove the [Our Business Name] or [Our Business Name] Assignment: -
We just want it to display the ticket title without the stuff at the start. I dont think its necessary to say our business name at the start of the email subject as it says this in the From: section
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