Currently if a customer wants submit a support request they can log into our Zendesk Help Center and submit a ticket. If that same customer has a different, non-support request, like say billing history or to make a payment they need to log into a different portal. Not an ideal customer flow.
Would be nice if Zendesk had the ability to be a one-stop shop and support customer specific data from connected applications. In the meantime, does anyone have a workaround?
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