I run a support desk that requires quick responses to our clients. It's a premium solution just like Zendesk is meant to be a premium ticketing solution.
I am now sat here though for the second time in 16 days where incoming e-mails are delayed for over an hour.
This page https://support.zendesk.com/hc/en-us/sections/200721077-Service-notifications seems much more representative of the amount of problems Zendesk have.
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