"Google Inbox" product mangles zendesk ticket thread


  • Brent Curtis

    Having the same issue. Wonder if its something with the email HTML template.


  • Kris Kostecky

    Indeed it was. The friendly folks at Zendesk support figured out that it was a horizontal rule '----' in our email signatures.

    We tested out using the stock "modern" template and it was still broken as long as our email signatures contained the horizontal rule.

    If you've got one, remove it and you'll be golden.

  • Tamara Tankosić

    I looked at doing this but cannot find the --- anywhere in our signatures or custom email template. Is anyone else experiencing this issue and found a different solution?

  • Brett Bowser
    Zendesk Community Team

    Hey Tamara,

    I'm going to bring this into a ticket so our Customer Advocacy team can look into this further for you.

    You'll receive an email shortly stating your ticket has been created.



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