We frequently receive PayPal notifications sent to our Zendesk incoming ticket email address and I am looking for a way to prevent our new ticket auto-reply from sending a new ticket notification out when these emails come in.
The PayPal emails come in showing as coming from the client who made the payment (e.g. email@example.com) but when I look at the original email it is actually from firstname.lastname@example.org. This means each one shows up in Zendesk appearing to come from a different address.
Is it possible to target these emails with a trigger or automation? Ideally I'd like to add a tag to all emails received from email@example.com so then I can set my auto-reply to ignore emails with the paypal tag.
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