We frequently receive PayPal notifications sent to our Zendesk incoming ticket email address and I am looking for a way to prevent our new ticket auto-reply from sending a new ticket notification out when these emails come in.
The PayPal emails come in showing as coming from the client who made the payment (e.g. firstname.lastname@example.org) but when I look at the original email it is actually from email@example.com. This means each one shows up in Zendesk appearing to come from a different address.
Is it possible to target these emails with a trigger or automation? Ideally I'd like to add a tag to all emails received from firstname.lastname@example.org so then I can set my auto-reply to ignore emails with the paypal tag.
Please sign in to leave a comment.