Filter PayPal Emails


  • Ben
    Comment actions Permalink

    It seems like the language of these emails might be known, universal, and predictable. Maybe creating a trigger based on the conditions of that string can add a tag like "paypal_silent". 

    Then your ticket creation notification trigger can fire on all tickets except for those with this tag.

    I'm sure there is an answer around email sources but I thought I might suggest a more universally consistent anchor point for trigger behavior in case some of those should come in to your helpdesk.



Please sign in to leave a comment.

Powered by Zendesk