Back up your Help Center articles at the click of a button!

176 Comments

  • Felix Stubner

    @Marci - Thanks for reaching out! At the moment I haven't been actively developing kBackup as other projects have taken up most of my time. Mostly fixing bugs that users had come across. At some point, I would like for the app to be cross-platform but no specific timeline on that yet. Lemme know if you have any other questions, you can also drop me an email at felix.stubner(@)gmail.com. Have a good evening!  

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  • Howie Paul

    HI Felix, Great tool, seems to be downloading ATM so I hope it all works out!

    I wonder if you have a similar tool for uploading?

    Im looking to upload to a sandbox so would love to be able to do this with minimal fuss - just as kBackup appears to achieve!

     

    thanks

    Howie

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  • Felix Stubner

    @Howie - Thanks for getting in touch, glad to hear all is well with kBackup. At the moment I don't have a tool available for easily reuploading all the data. Should something like that be available in the future I'll keep the post updated. If you have any other questions lemme know, have a lovely week!

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  • Brian Kopacz

    I just downloaded and installed.  When I plug in my creds, it continues to tell me my user and password are incorrect.

    That is not the case.  I tested with ZD.  I cannot figure out why my credentials are not working for this app.  Am I missing something in the setup?

     

    Brian

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  • Felix Stubner

    @Brian - Thanks for giving kBackup a try. Before downloading the app had you reviewed the requirements to ensure your account has access to the API?

    If that all checks out I can debug the issue. Feel free to reach out to me by email to felix.stubner(at)gmail.com and I can review the issue further. Have a great weekend!

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  • Brian Kopacz

    @Felix - Yes, I believe I have done all the checks.

    In ZD settings, Channels, API...  the setting is "Password Access" - Enable API authentication using user and password.

    That is on.  I am also an admin.

    I also confirmed that at least 4.6 .net is running.  When I tried to install from your link, the system told me it was already installed.

    I don't think I missed anything.  Anything you can do would be super appreciated.

    brian

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  • Felix Stubner

    @Brian - Thanks for confirming. The only thing I can do is debug the issue. To do this I'd require a test account that meets the requirements. Please feel free to drop me an email on felix.stubner(at)gmail.com with the info and I can check it out.

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  • Brian Kopacz

    @Felix,

    the only thing i have left is to figure out the .net requirement.  I am running win10, with preinstalled .net versions, so when i try to install the version 4.6 that you require, the system does not allow me.  It states that a later version of .net is installed and does not allow for 4.6 install.

    i am trying to figure out how to get 4.6 on my machine.  outside of that, i cannot think of anything else i am missing.

    there are not a lot of steps.

    b

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  • Felix Stubner

    @Brian - If you cannot install .NET 4.6 because you have a newer version, then that's fine. It meets the minimum of 4.6. 

     

    Outside of checking the requirements, there isn't a whole lot more you can try. I can't really troubleshoot the issue either unless I can debug it. So if this is something you'd like to pursue please send me an email with the details and we can go from there. Thanks again!

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  • Sarah Dobson

    @Felix

    I'm having the same issue as Brian, where I get the error message "The username or password you have entered is incorrect."

    It appears the Settings > Channels section doesn't exist. I looked in both my account and our primary Zendesk admin's account. Neither one had any kind of Channels section. Is there another name for this section?

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  • Felix Stubner

    @Sarah - Thanks for getting in touch. Could you please verify if you have the Password Access setting set as outlined in steps 1-4 on the screenshot below (Settings > Channels > API > Password Access. 

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  • Sarah Dobson

    @Felix

    Thanks for responding - I had to go to a different admin's account to find this section. The way you've written your instructions, it looks like Channels should be a button to press, not a subsection of Settings. Thanks!

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  • Felix Stubner

    @Sarah - I appreciate the feedback. Let me know if you run into any further troubles. 

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  • Louis Tan

    Hi Felix,

    Thank you for developing this useful application. 

    However, it seems doesn't support articles with multiple languages as it shared the same number code on URL.

    As a result, only one of the language will be backed up. Much appreciated if this can be improved. Thanks.

    Cheers,

    Louis Tan.

     

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  • Felix Stubner

    @Louis - Thanks for getting in touch and providing feedback. Indeed it is something that is not currently possible and would be a good addition. Thanks again for your feedback!

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  • Nicole S. - Community Manager
    Zendesk Community Team

    Thanks for the response, Felix!

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  • Erica Clayton

    Hey Felix!  Just wanted to say THANK YOU for this app!  Wow, you saved my butt.  Your instructions were so clear and easy to follow, it only took a few seconds from start to finish to download our HC articles.  I appreciate your contribution to making all our lives easier :) 

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  • Felix Stubner

    @Erica - You are very welcome and I am glad to hear that the app helped to make your life a little easier. Have a lovely weekend! :) 

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  • Jeremy Robinson
    Community Moderator

    @Felix Stubner This looks like a fantastic tool, you did a really great job, and I would love to use. Any timeline or insight into availability for a potential Mac-friendly or unix/linux version of this?

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  • Felix Stubner

    @Jeremy - Thanks for getting in touch, unfortunately at this time I do not have an ETA for a Mac-friendly or Unix/Linux option. I was working on one at one point but unfortunately I no longer have access to an OSX environment to do so. Possibly in the future I may review the option again. Let me know if there's anything else I can help with. 

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  • Jason

    It's telling me my username and password are incorrect, but it's the same account I login to my support and guide with. Thoughts?

    I have password API access, ran as administrator, verified higher than .NET 4.6 --- still nothing.

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  • Felix Stubner

    @Jason - Another user has reported a similar issue recently. This was due to having 2FA enabled on their account. Is this something that could apply in your case too? Let me know!

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  • Jason

    It doesn't look like that option is available for me to turn off in my profile.

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  • Felix Stubner

    @Jason - Thanks for including the screenshot. Unfortunately it looks like you use an SSO account to sign into Zendesk. This is not something kBackup currently supports. If you would like to use kBackup, a native Zendesk account ist required i.e. one that is created and managed through Zendesk Your Zendesk account administrator should be able to provide you with one or very likely one already exists that is used for other administrative purposes. Hope that helps but let me know if you run into any further issues.

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  • Meg Miranda

    Works awesome, but seems to stop downloading when it hits about 320 articles.  We have around 745.  

    Error message says 'The general exception was hit: StartIndex cannot be less than zero. Parameter name: startIndex"

    When i cancel out of that screen it tells me Backup complete!

    I get a good sampling of our articles, and it looks like it is downloading the articles most recently worked on.  

     

    Any guesses as to what could be the issue? 

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  • Brett - Community Manager
    Zendesk Community Team

    @Meg it may be worth uninstalling and re-installing the app to see if that resolves the issue. Otherwise if you don't hear anything back on this post you can try reach out to the listed email address: felix.stubner@gmail.com

    Felix has been very responsive so you shouldn't experience too much of a delay :)

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  • Meg Miranda

    thanks @Brett . Tried the reinstall and validated that i had all the prereq's taken care of. And ran another test.  Got that same error at 320 articles. 

     

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  • Felix Stubner

    @Meg - Hey there, welcome. Indeed I try to respond within 24 hours usually. Regarding the issue you are facing, are all articles you have accessible to your user and published? Usually if it states that the download has completed it means all available KBs have been downloaded. Let me know!

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  • Meg Miranda

    @Felix I am using my user log in.  In theory, I have access to all 740 published articles. But when i run the backup i only get 318 or 322.  i will try again today.  

    still getting this

    and only 322 articles.  Is there a quick way to test what i can download using the zendesk API?

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  • Felix Stubner

    @Meg - Thanks for getting back to me. The screenshot is pretty helpful and I think we are onto something here. Could you have a look in the directory where you attempted to save your backup and see if there are some files in there by the names of urlLog.txt, BackupLog.txt and kBackupError.txt. If you see any of these files there, could you send these on to my email felix.stubner(at)gmail.com and I will have a look. Thanks!

    PS. If you want to see all the articles that get returned for your account using the API you can open this link in your browser but replacing {DOMAIN} with your own Zendesk domain.
    https://{DOMAIN}.zendesk.com/api/v2/help_center/en-us/sections/articles.json

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