Determine author of ticket comment in trigger


  • Seth Wylie
    Comment actions Permalink

    Hi Matt,

    Take a look at the trigger options that are based on "Current User". In the case of a comment being added to the ticket, then "Current User" refers to the commenting person. I'm not certain off the top of my head if there's a way to refer to that person's *group*, however.

  • Matt Ruma
    Comment actions Permalink

    That worked! Thank you! Be nice if it would support Group.


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