Enriching the article editor

36 Comments

  • Nicole - Community Manager
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    Hey Charles -

    Longevity of a post is not one of the data points we use for prioritizing developments. Business need, number of users impacted, and market factors are the type of things we look at.

    That being said, I'll ping the product managers for Guide to see if they have anything around the editor planned for 2019. They're all away at a big planning summit this week, so response may be a little delayed.

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  • Charles Lloyd
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    Ryan,

    Thanks for the update and background. As more companies adopt Zendesk as a CMS solution, you will no doubt keep hearing this request, so glad to see you are working on it. 

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  • Nicole - Community Manager
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    Hi Robert Peterson-Wakeman,

    I'll ping the product manager to let him know that this conversation continues to be active and that additional feedback is incoming. 

    To speak to your confusion, you're correct in the guess that CSS overrides the HTML. All formatting of articles in the Help Center is controlled by the theme. 

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  • Joakim Eide
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    Did the knowledge base text editor ever get support for Blockquote!? We do need it as well.

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  • Nicole - Community Manager
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    Hi Joakim -

    No, Blockquote support has not been added to the knowledge base editor.

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  • Morten Schmidt
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    Hi

    We would also very much like to allow for small snippets or similar (used for note,warning and other styling) to be able to be added from the toolbar.

    Did i miss a post or has this been released in Q2 as Ryan McGrew (Product Manager) mentioned 10 months ago ?
    "That being said, we are working on a feature to create re-usable pieces of content that can be used in multiple articles in Q2. "

    We currently ended up highjacking the colors, however this is really not a nice way of doing it.
    We also looked into Paligo and Confluence Sync however we would very much prefer to stay in the Zendesk Guide editor.

    span[class=wysiwyg-color-green130] {
    background: #e2ffe4;
    color: #1b591f;
    text-align: justify;
    border-left: 4px solid #00ba0c;
    margin: 1.5em 2px;
    padding: 0.5em 10px;
    display: block;
    }
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