Enriching the article editor

33 Comments

  • Charles Lloyd
    Comment actions Permalink

    Ryan,

    Thanks for the update and background. As more companies adopt Zendesk as a CMS solution, you will no doubt keep hearing this request, so glad to see you are working on it. 

    0
  • Robert Peterson-Wakeman
    Comment actions Permalink

    I guess I'm a little confused. My fundamental issue is not that the Zendesk article editor doesn't support the proper HTML code for multi-level bullet points. It's that the way the page is subsequently displayed doesn't conform to HTML standards.

    • Here's the way it looks in the Zendesk article editor (snipping from the WYSIWYM editor):

     

    • Here's what the code looks like (from the Zendesk WYSIWYM editor after exposing the html source):

    <h3 class="mb">SAP Business One Server running on Microsoft SQL</h3>
    <ul>
    <li>
    SAP B1 Server – Microsoft Windows Server<a href="#_ftn1" name="_ftnref1">[1]</a>
    </li>
    <ul>
    <li>
    It is recommended that SAP B1 server be virtualized, hypervisor is your
    choice. We have had good success with Windows Hyper-V. One copy of Windows
    Server does permit 2 VM licenses.
    </li>
    <li>
    Microsoft SQL Server<a href="#_ftn1" target="_self" name="_ftnref2">[1]</a>
    with SQL CAL’s matching the number of SAP B1 users.
    <ul>
    <li>
    SQL maintenance plan should be in place, including backups and
    database optimization.
    </li>
    <li>
    SQL Server Collation settings for SAP Business One are quite
    specific, please consult the documentation before installing
    Microsoft SQL Server.
    </li>
    <li>

    • Here's what you get when the page is displayed in zendesk help center:

    Here's what you get if you copy/paste that same code into Notepad ++, save the file as .html and open it using chrome:

     

    Our opinion is that this is a deficiency not a product enhancement request. Perhaps we've done something with CSS to override the normal behavior of how help center pages display? However, from where we're sitting, the platform IS NOT displaying what we would consider to be standard HTML code. Code which is already being created by the Zendesk article editor. 

    Frankly, we're at a loss . . . . 

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Robert Peterson-Wakeman,

    I'll ping the product manager to let him know that this conversation continues to be active and that additional feedback is incoming. 

    To speak to your confusion, you're correct in the guess that CSS overrides the HTML. All formatting of articles in the Help Center is controlled by the theme. 

    0

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