One Closed ZenDesk for Both Internal and External User

4 Comments

  • Clement Tang
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    And also, we cannot let our employee set or change their password anymore while we have to disable this after the SSO. This is really annoying when we have hundreds of employees without agent access.

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  • Dennis Lynn
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    Hi Clement,

    Generally speaking, you have the ability split your preferred authentication within Zendesk based on role - one for end-users and one for agents. If all employees use the same SSO solution, at the company level, it's possible that the SSO solution you are using is trying to pass them to Zendesk as an agent rather than as an end-user.

    I'll be reaching out to you via ticket to assist you with this issue, as it will require me to dig in to your specific account to attempt to assist. I will see you there!

     

     

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  • Justin Nuzum
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    Hi @Dennis - wondering if there was ever a fix here. We have need to use two separate SSO methods - JWT for our End Users and Okta (SAML) for our internal folks. Right now - they are colliding and creating login issues for our internal folks. Was there ever a solution here? 

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  • Brett - Community Manager
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    Hey Justin,

    At this time there's only the possibility to configure one SSO option. This is a known limitation mentioned in our Multibrand: Known Issues article.

    Let me know if you have additional questions or concerns for me.

    Thanks!

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