Our company is currently using ZenDesk for internal ticket (23 agents), all of our employee are end users and only specific people have agent access to manage and reply tickets.
This works very fine until we decided to put our user manual and help articles in ZenDesk's Help Center, and it has to be a closed HC. In addition, we need to let our clients can SSO to HC from our product.
Currently we've finished the SSO integration, but our employee without agent account can't just login to the HC anymore. They now have to access the agent page (http://ourdomain/agent) to see the login panel, and after they login they will see no access message (while they are not agents) and have to manually visit the HC url (http://ourdomain/hc) to see the articles.
We are thinking maybe we have to separate the internal and external ZenDesk to solve this, but any better suggestions? Thanks!
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