Our customers can click a button in our newsletter to indicate that they want to talk to an agent. Clicking this button updates the customer's Salesforce account, which flows to ZenDesk and updates a custom organization field we've built. I then need to have my reps contact that customer, which is where I'm having trouble.
I can run reports to get lists of everyone who has that custom organization field filled out, but the ideal workflow is that I'd have a trigger or automation that automatically created a ticket when that custom organization field was updated. Is there a way to do this?
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