HTML Custom emails based on ticket priority/urgency
AnsweredDoes anyone have tips on how to set some custom trigger formatting to grab the attention of people? For example, if we log an urgent ticket, I would like people to be notified with some color coding at the top (red) and specific details of the ticket. The color coding probably needs to be HTML, but I am not sure how to set it in a table format that will allow it to not look too terrible across different email clients.
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Hi Kevin,
It's a dastardly secret that the emails you set up in Triggers do accept basic HTML formatting. As you said, different email clients could wreak havoc with complex formatting, so it's probably wise to keep it simple.
I just use some basic styling to de-emphasize useful but non-important headers, and emphasize the more important stuff: https://cl.ly/1p0Q0F2Y2n1K
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Thanks @seth. I did some testing with this yesterday, and now I am just working on refining how my table/columns look in the email.
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