Facebook at Work integration

Not planned

Comments

8 comments

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    Sean LaRussa

    We are also using Facebook at Work and would like it to be integrated with Zendesk.

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    Maxime (Edited )

    Hi guys

    We have no plans to integrate with Facebook at Work right now, but out of curiosity what do you mean by "integrating with Facebook at Work"? 

    Can you tell us more about your use case there? 

    Thanks!

    Maxime

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    Kenneth Overway

    @Maxime; I've been working with my account manager to work out a solution for support of this.  Basically, we want to use FB@W posts to a wall as a vector for receiving and managing tickets just like you would through the public facing FB.

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    Maxime

    But would that mean that any posts gets converted as a ticket? On our public Facebook integration, people post on a specific business page, how would that work for Facebook At Work?

    Would people post on the "HR page" and that would get converted as a ticket? or would people post on the profile of the HR manager? 

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    Kenneth Overway

    We use groups for business segments here.  IT Support Desk, in this case, would be a public group to which anyone can post.

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    Maxime

    Understood, that's a bit more clear. thank you!

    As I said we do not have plans to do so, but if you know anyone in the FB@W team that is willing to talk to us about building something, we have an open and public framework for them or a partner to build such an integration. 

     

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    Brian Farrell

    +1 Over here. Here's our use case:

    We rolled out Workplace by Facebook (new name), to provide internal social network and support to franchisees. They already have the traditional support channels for our help desk via email and web.

    But we find, like with regular Facebook, that people are more willing to ask a simple question and get a quicker response on FB (and now Workplace)

    We'd love the ability to convert specific posts (or, more broadly, all posts in a specific group) into tickets so that we can both answer them and track them as tickets.

  • Avatar
    Josh Dronzek

    Rich previews would be nice, this seems fairly simple as you guys already do it with Slack.

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