We have set up email forwarding such that our customers send an email to "email@example.com" and that automatically generates a ticket. This is a nice feature but we really would like our customers to stop relying on that email and just register on our zendesk Help Center. So far, very few customers even know about the Help Center and likely don't even realize all the great things they can use it for.
What is a good way to wean them off the email? One idea we had was to remove the auto forwarding functionality and just reply to each incoming email with a response such as "Please go to our help center and submit a new request" or some such. But that is a lot of work for us. I'm just curious what others have done.
Thanks for your ideas.
Please sign in to leave a comment.