Auto-fill a field based on adjacent text

7 Comments

  • Klara A

     

    Hi Alexi, unfortunalty this is not possible to do this within the Zendesk interface and as far as I am aware we do not have any applications that can pull a string from a comment either. However have you considered using a ticket field?

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  • Alexis Manetas

    Hi Klara! Thanks for responding! I assume you mean using a ticket field as in showing the field for a player to fill in when they submit a ticket? Unfortunately the majority of our tickets come from within the Zendesk SDK in our mobile app and those forms don't appear to be customizable in that regard.

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  • Jessie Schutz

    Hey Alexis! If you haven't already, you might think about hopping over to our Zendesk SDK section to ask your question. There are some really experienced folks over there who might be able to help you out!

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  • Amanda

    Has there been any update on this? I'd like to auto-fill/complete fields based on information submitted in the ticket. Is this possible now? 

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  • Nicole - Community Manager

    Hi Amanda -

    No, this isn't something we've put together at this point in time.

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  • Amanda

    Hi Nicole - 

    Can I use a plug-in of any sort to achieve this?

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  • Nicole - Community Manager

    I am not aware of any plug-ins that perform this action, but there are new things being added to the Zendesk App Marketplace on a regular basis so it's worth checking back periodically.

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