Hi everyone! We're looking for a way to pull a string out of a ticket comment based on set expectations next to it. Here's an example:
All tickets come in with the following text, the number changing each time:
I can certainly have a trigger search for "PlayerID: (" but I want to then take "1234" and put that into my custom Player ID ticket field. Can anyone think of a way to pull this adjacent text? It would always be a set number of characters after the "PlayerID: (" Maybe some app or a custom extension? Willing to try anything at this point!
Thanks in advance
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