Trigger/Autoresponse by from

1 Comments

  • Carsten Falborg
    Community Moderator

    Hi Nigel

    There is unfortunatly no way Zendesk can handle this natively! Luckily Zendesk is very flexible, so what i would suggest is:

    • Create a separate email channel for your faxing customer to use.
    • Set up an HTTP target in Zendesk that utilizes the Zendesk API to change the requester.
    • Set up a trigger that, when a ticket is created through the special email channel, calls the target and thereby changes the requester to John.

    Its a bit technical to setup and you need to know how to work with the API, but it can be done.

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