Does User tag mapping with Salesforce replace or append tags?


  • Dennis Lynn
    Zendesk Customer Advocate

    Hey DJ! 

    The Salesforce synchronization for user tags is one way - from Salesforce to Zendesk. You should also be aware that when the tags come from Salesforce to Zendesk, they will replace whatever user tags are currently in use on a given user's profile. 


  • DJ Yoder

    feature request... add an "append" tag sync from SF to ZD!


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