Global search and replace HOW TO?


  • Carsten Falborg
    Comment actions Permalink

    HI Daniel

    With standard Zendesk you can search for the word with normal search, but you have to do a manual replace.

    Nobody has created an app for this, but i guess you could use the API for a search and replace function.

  • Ross McLanachan
    Comment actions Permalink

    Hi Carsten

    Wondering if this functionality has been added into Zendesk during last two years?

    We have a similar exercise to undertake, to find/replace (in a controlled but automated way) certain text strings within our Knowledgebase of 700+ articles.

    Does this functionality exist now?


    Many Thanks



  • Karsten M. Jensen
    Comment actions Permalink

    Bump! A very desired feature.

  • Brett - Community Manager
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    Hey Karsten,

    Thanks for sharing your feedback! This is not possible natively at this time so I would recommend creating a post in our Guide Product Feedback Forum to help gauge interest from other users as well as gain visibility form our Product Managers.

    In the meantime, you can utilize our API to accomplish what you're looking for. I've attached the following links which I believe you'll find useful:

    I hope the above information helps!


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