Need a placeholder for satisfaction reason

14 Comments

  • Greg Pope
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    +1

    We need the reason placeholder for the exact same use case (a bad rating triggered email).

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  • Mauro Recanatesi
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    We also need the reason placeholder for the exact same use case.

    Thanks

    Bye

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  • Sharon Grey
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    We have the same use case.  It seems like just an oversight that -- when the functionality was added -- a placeholder wasn't also added to allow the inclusion of reason in a triggered Notification email.

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  • Jeff Callahan
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    +1 for this

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  • Martin
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    +1 from me

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  • Mike Barnette
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    +1 here as well, please!

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  • Nicole - Community Manager
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    Hi all, 

    to register your "+1" please use the voting buttons on the original post, and in the comments share details about your use case, or the scope and impact it would have on your workflows/business. 

    Thanks for your participation! 

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  • Tobias Hermanns
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    Yes, please!

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  • Neus
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    Yes please! We need to inform our Agents about which reason the user chosed, not only the coment.

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  • Maggie St. Clair
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    Please consider adding this placeholder. We need it for the same reasons mentioned by everyone else. Thanks! 

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  • Thomas Joussot
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    +1 on this feature request.

    This placeholder is absolutely required to notify team leaders here as well.

    This is crucial for us to know why a ticket has been bad rated. Please consider adding this asap, thanks!

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  • Predintha Jayasinghe
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    +1 - We have the exact same use case as the original post.

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  • Tim Green
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    +1
    We need it for the same reason outlined in the original post. Seems like an oversight, so here's hoping. Thanks!

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  • Stephen Belleau
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    Interestingly, the Satisfaction Reason is available to use in triggers. So you could create a matching ticket dropdown field, and a series of triggers that populates your ticket field for each Satisfaction Reason. Then, use that ticket field placeholder in your notifications.

    Tim Green

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