Voice management

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Claire Smith

September 16, 2016 15:54

Hi everyone

We have a number of different teams who are grouped by languages.

I can't find an easy way to see the number of agents signed in for each language at a quick glance (without going into every number and checking the number of active agents).

 

Has anyone found a way round this?

Thanks

Claire

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  Carsten Falborg September 16, 2016 16:00

  Hi Claire

  Check this app out it might be what you are looking for: https://www.zendesk.com/apps/queuerious-lite/

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  Jonny September 29, 2016 15:05

  Hiya Claire!

  I hope you can accept our apologies as this kind of agent management style, column like grouping for agents, if you will, is not something we currently have at this time. Though this would be a great addition. For now, you can only see which agent (based on their language group) if you choose their group individually as you are doing now. 

   

   

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