Voice management

2 Comments

  • Carsten Falborg

    Hi Claire

    Check this app out it might be what you are looking for: https://www.zendesk.com/apps/queuerious-lite/

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  • Jonny

    Hiya Claire!

    I hope you can accept our apologies as this kind of agent management style, column like grouping for agents, if you will, is not something we currently have at this time. Though this would be a great addition. For now, you can only see which agent (based on their language group) if you choose their group individually as you are doing now. 

     

     

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