Leaderboard style SLA %Achieved by Agents

Answered

2 Comments

  • Graeme Carmichael
    Comment actions Permalink

    Carly

    You should be able to say:

    WHAT

    • % Achieved

    HOW

    • Ticket Assignee

    FILTER

    • Date (Ticket Solved) is in the last 31 days

    You can then sort the table by '% Achieved' to run from High to Low.

    Adjust the number format for '% Achieved' to #,##0 % to display as a percentage.

    You may also want to add a filter for SLA Policy or SLA Metric if there are specific SLAs that you are more concerned with.

     

     

     

    2
  • Carly Britton
    Comment actions Permalink

    Thanks so much Graeme, thats spot on :D

    0

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