Enable notification app also for internal use

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4 comments

  • Official comment
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    Maxime

    Hi Mindaugas

    This isn't an App, this is our built in Product messaging feature, however we built this App that might be very interesting for you:

    https://www.zendesk.com/apps/notification-app

    I hope this helps

    Thanks

    Maxime

  • Avatar
    Mindaugas Verkys

    notifications app is useless, because works only for online agents.

    App or Product messaging feature, but you could build-in also for internal use. Really useful feature, because also admins needs to announce about internal system changes, new installed applications etc.

    Now everything has to be communicated outside of Zendesk.

  • Avatar
    Dan Ross

    +1 for this idea. 

    We use the Notifications app, but like Mindaugas says, it only gets online agents. We have agents spread of 7 offices and multiple time zones. It would be awesome be able to push notifications to our users and KNOW that they will be seen on next page load, regardless of when that may be.

     

     

  • Avatar
    Veronica Yoong

    +1

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