Copenhagen theme -- zoom while on mobile?
AnsweredWe are using the Copenhagen theme on our Help Center. The theme is responsive and looks nice on mobile, however you are not able to zoom in on anything while on mobile. We need to have zoom so users can get a better look at screenshots and zoom in on text if they need it to be larger. How can we get zoom on mobile?
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Hey Mollie,
I just tested and I was able to zoom in on images using Copenhagen on mobile - do you have the most recent mobile OS and browser version on your mobile device?
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Hi Megan, thanks for responding. I actually got a solution to this from the theme comment thread. In case anyone else is even looking for the solution, here it is:
To allow for zooming, you can go to General > Customize design > Edit them > Document head and find this sentence:
<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />In that you would want to remove maximum-scale=1.0, user-scalable=0" which will allow the user to zoom.
The caveat is that if you then tab the search field on a mobile phone it will also zoom in, which we determined was a worse user experience as you would then have to zoom out again to see everything. But this can obviously differ depending on your preference and your audience.
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Mollie,
Ah, thank you for sharing - the Help Center I was testing with must have already been modified and I wasn't aware. I am sure people will find this useful, we appreciate it!
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