Zendesk & Mailchimp - Pros & Cons?


  • Jessie Schutz
    Zendesk team member

    Hey Stuart!

    There are two different MailChimp apps that work with Zendesk: the Campaign app, and the Activity app.

    The Campaign app links up your contacts so that responses to your email campaign automatically creates a ticket in Zendesk. It makes it really easy to track those communications.

    The Activity app displays the campaigns each user has received in the app sidebar in their tickets, so you have the context when you're working with them.

    They're both really useful apps, but I personally thing that working with them together is the best way to do it.

  • David

    Can someone tell me from which email address the MailChimp emails are sent when using this integration?

    We don't want the mailchimp account email address to be displayed in the email.

  • Holly
    Zendesk Customer Advocate

    Hi David,

    Emails sent from MailChimp Campaign will come from your Zendesk Support address — no need to worry about them being sent from a MailChimp domain.

    Hope this helps!


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