Feature Request: Edit Search placeholder text

Completed

8 Comments

  • Official comment
    Erica Wass
    Comment actions Permalink

    Hi: You can now customize the search placeholder text. Thanks very much for providing feedback as to this need. 

  • Erica Wass
    Comment actions Permalink

    Hi Stephanie:

    Have you considered configuring the Contextual Help feature so that it opens to the state where it includes the search box, suggested articles and the contact button? We've found that this works better than changing the placeholder label because it lays out all of the options straight away. (When the placeholder text just references Search, end users were sometimes unaware that there were other forms of contact available through the Widget.

    0
  • Stephanie
    Comment actions Permalink

    Hi Erica,

    Thank you for your response. We actually do have contextual help turned on. For us the issue is that the current placeholder text implies personal help when it is not available. Ideally, we would love to be able to configure to this layout:

    Search box with placeholder text being something like "Type your question here"

    The list of suggested resources.

    The contact button (perhaps saying "Need more help? Contact us!")

    Thanks!

    --Stephanie

     

     

    0
  • Erica Wass
    Comment actions Permalink

    Thanks Stephanie!

    We don't have placeholder text customizations on the roadmap at this point, but I'm noting your feedback.

    0
  • Ben Creasy
    Comment actions Permalink

    +1 for this: "How can we help?" doesn't really make sense when the widget searches for help - it implies you're opening up an interactive chat.

    0
  • DannyC
    Comment actions Permalink

    Hi everyone, I too am looking to edit the placeholder text for the search bar. However, the solution posted above is a broken link.

    Can anyone confirm if this is still possible or if the feature was removed?

     

     

    0
  • Daniel Aron
    Comment actions Permalink

    Thanks for letting us know @DannyC. I've now updated the link above. Adding here as well: https://developer.zendesk.com/embeddables/docs/widget/settings#searchplaceholder

    1
  • DannyC
    Comment actions Permalink

    Perfect thank you @Daniel Aron!

    0

Please sign in to leave a comment.

Powered by Zendesk