Three-way conference option during a warm transfer

Planned

8 Comments

  • Official comment
    Caroline Kello
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    Hey Jacob and David,

    Just wanted to let you know that Conference is now in open beta for Talk Professional and Enterprise customers (plus Advanced Legacy). You can now allow your agents to bring a 3rd party into an ongoing call with the customer. If you're interested in signing up follow this link.

    Thanks, Caroline

  • David Holeman
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    Bump.  We really need this.  Please!

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  • David Holeman
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    Caroline,  This is amazingly helpful to us.  Thank you so much to you and the Zendesk team for taking this to heart and continuing to be a great and responsive company!

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  • Jacob Hall
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    Thank you, @Caroline Kello!  Looking forward to testing this out.

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  • Caroline Kello
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    You guys are just the best! So happy to hear that we can continue to add value to your customers and your agents. Please let me know of any feedback you might have (shamelessly adding a link to the feedback forum) and thoughts on improvements. Happy Friday!

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  • Micah Yee
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    Hey Caroline! Not sure if this feature has been rolled out completely yet but we'd love to test this with our account as well.  Thanks!

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  • Caroline Kello
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    Hey Micah! The feature is still in beta so if you're on the applicable plan you can sign up in the link in the official comment above :)

    Thanks, Caroline

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  • Rohan Gupta
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    Greetings!

    Thank you all for an amazing feedback! 

    We are very happy to announce that Conference Calling is now generally available to all our Zendesk Talk Professional and Enterprise customers. 

    Your feedback was instrumental in getting the functionality planned and delivered. We really appreciate your continued support.

    Here is the link to the detailed announcement. 

    Thanks, Rohan

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