Three-way conference option during a warm transfer

Planned

Comments

7 comments

  • Official comment
    Avatar
    Caroline Kello

    Hey Jacob and David,

    Just wanted to let you know that Conference is now in open beta for Talk Professional and Enterprise customers (plus Advanced Legacy). You can now allow your agents to bring a 3rd party into an ongoing call with the customer. If you're interested in signing up follow this link.

    Thanks, Caroline

  • Avatar
    David Holeman

    Bump.  We really need this.  Please!

  • Avatar
    David Holeman

    Caroline,  This is amazingly helpful to us.  Thank you so much to you and the Zendesk team for taking this to heart and continuing to be a great and responsive company!

  • Avatar
    Jacob Hall

    Thank you, @Caroline Kello!  Looking forward to testing this out.

  • Avatar
    Caroline Kello

    You guys are just the best! So happy to hear that we can continue to add value to your customers and your agents. Please let me know of any feedback you might have (shamelessly adding a link to the feedback forum) and thoughts on improvements. Happy Friday!

  • Avatar
    Micah Yee

    Hey Caroline! Not sure if this feature has been rolled out completely yet but we'd love to test this with our account as well.  Thanks!

  • Avatar
    Caroline Kello

    Hey Micah! The feature is still in beta so if you're on the applicable plan you can sign up in the link in the official comment above :)

    Thanks, Caroline

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