Reply with support address the customer emailed to
Hello everyone,
I'm new here and currently using the trial. I plan to take the team plan.
I only want to have 1 agent but I saw I can set up several support addresses.
My question: If someone emails to let's say returns@myadress.com, can my reply automatically come from the returns@myadress.com without selecting it first?
I want to have returns@....com, info@....com, support@...com and and looking to have emails sending to the customers with the addresses he sent his message to.
Many thanks for your help!
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Hi Roch156
Zendesk always replies with the same email address as the requester sent the email to in the first place.
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Thanks for your fast comment!
I just tried again but unfortunately it is always the group admin who is replying. Even if I change the name by hand, it will still reply with the admin address.
I guess Im doing something wrong?!
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OK, it works now but I don't understand who I can switch the replying support address.
If someone emails to returns@....com, can I reply with customerservice@....com without setting up a new agent?
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Hey Roch!
You'll need to make sure that each of those email addresses are set up in your Zendesk as Support Addresses, first and foremost.
Once that's done, as Carsten said, if a customer emails returns@, the reply will come from returns@.
When you say it's the "Group admin" that's replying, what exactly do you mean? Can you maybe post a screenshot so we can be sure of where you're trying to make this change?
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Hi Roch
There is an app that will let you change the outgoing email address manually pr. ticket: https://www.zendesk.com/apps/select-an-address/?source=app_directory
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Thanks Carsten! That App works brilliant!
Last question. Email replies from my support address do not show the signature.
I know how to add signature to Agents signatures, can I also add signatures to support addresses?
Thanks everyone!
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