Reply with support address the customer emailed to

6 Comments

  • Carsten Falborg
    Comment actions Permalink

    Hi Roch156

    Zendesk always replies with the same email address as the requester sent the email to in the first place. 

    0
  • Roch156
    Comment actions Permalink

    Thanks for your fast comment!

    I just tried again but unfortunately it is always the group admin who is replying. Even if I change the name by hand, it will still reply with the admin address.

    I guess Im doing something wrong?!

    0
  • Roch156
    Comment actions Permalink

    OK, it works now but I don't understand who I can switch the replying support address.

    If someone emails to returns@....com, can I reply with customerservice@....com without setting up a new agent?

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Roch!

    You'll need to make sure that each of those email addresses are set up in your Zendesk as Support Addresses, first and foremost.

    Once that's done, as Carsten said, if a customer emails returns@, the reply will come from returns@.

    When you say it's the "Group admin" that's replying, what exactly do you mean? Can you maybe post a screenshot so we can be sure of where you're trying to make this change?

    0
  • Carsten Falborg
    Comment actions Permalink

    Hi Roch

    There is an app that will let you change the outgoing email address manually pr. ticket: https://www.zendesk.com/apps/select-an-address/?source=app_directory 

    0
  • Roch156
    Comment actions Permalink

    Thanks Carsten! That App works brilliant!

    Last question. Email replies from my support address do not show the signature.

    I know how to add signature to Agents signatures, can I also add signatures to support addresses?

    Thanks everyone!

    0

Please sign in to leave a comment.

Powered by Zendesk