401 Unauthorized error from the JIRA integration

3 Comments

  • Matt Hoffman

    Hello - I'm one of the JIRA integration specialists here on the Zendesk Support team. To answer your question - you will need to log in to JIRA using a JIRA admin's username/password.

    In order to best troubleshoot this I am going to reach out via ticket so we can take a look at your specific integration. With JIRA Server integrations there are a lot of variables so it doesn't do much good to talk in generalities :)

    Keep an eye on your email for that ticket coming soon.

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  • Yuliya Kudosh

    Hi, Matt!

    Unfourtanly, we have the same problem. Can you help us?

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  • Matt Hoffman

    @Yulia I have created a support ticket on your behalf for this issue - #2192602. Once our support team has a chance to triage and route the ticket to the appropriate team, someone will reach out in order to troubleshoot the 401 error with you. Thank for your patience and we look forward to getting this solved with you :)

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