What I need is to create a view called MY NEW referrals where they will get all the tickets that other users send me AS COPY.
In other words...
The Joao user is with a ticket he is unable to solve the problem, so he decides to send a response to the requester asking for it to wait a little longer as it is a solicitation great technique and it will need more time to resolve . Then, it sends this information to the requester and COPY me and also insert an internal statement asking me to assist in the resolution of this ticket. That's where the new view that I will call MY referrals. All these tickets, which will be sent as a copy, I want to leave in this new view (my referrals).
Would anyone can help me?
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