Satisfaction report

2 Comments

  • Manish Khemka
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    Another observation is the numbers change every month. For eg. When I ran the report on 02 Nov the numbers were different from today's run.

    I am confused on what is the right way of reporting satisfaction scores here.

    Appreciate any advise.

    Thank you.

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  • Dennis Lynn
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    Hey Manish,

    It looks like you are using some custom metrics for the satisfaction ratings. It's possible that the metrics are not built in the same way, so I would need to see each of those metrics to know for sure. I'll send you a follow-up ticket to see if we can look at your specific metrics together!

    Talk soon!

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