Is there a way, or does any have some suggested best practices, to add news items for agents only? Right now we are thinking of just adding this in an agents only section of our help center, but the concern is that agents will not see these news items in a timely fashion if they are only in the agent dashboard area and not in help center.
We would ideally like a way to push news items out to agents that popup when they are viewing our help center and/or dashboard. We have a remote office of agents who assist us in supporting multiple consumer electronic products so we want to be able to publish simple notices such as a note that a firmware update is coming in soon to fix a particular issue, etc.
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