One key feature of the webwidget is the ability to have a particular article open when the user clicks a link within a web application.
We have a number of complex forms on our site that ask somewhat complicated questions. Some users want clarification or more detail.
Rather than sending them to the knowledgebase to search for answers, it would be great to be able to directly link to an article within the web widget so they don't have to navigate away from what they're doing.
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