please, let me share a tip for all Zendesks users. I'm co-founder of Integromat.com, and we are using Zendesk, but we missed any form of visible desktop notifications about new tickets (or updated tickets), so we have created a solution, since Integromat is a tool for workflow automation :)
We have created Google Chrome Extension, which can be used for displaying notifications from Zendesk (or any other service) at desktop (in browser).
It's very variable. You can use it for displaying just simple notification:
Or can be more complex, anyone can adjust it as needed.
It can be used to count and show total waiting tickets.
Possibilities are nearly limitless. We can map any item which is Zendesk allowing to access via their API.
Also, we can show number (for example number of waiting tickets or number of just new tickets) in the extensions icon.
Here is an example how does the scenario looks like: https://www.integromat.com/en/integration/959-zendesk-tickets-notifications
If you will need any help, please get in touch with us at email@example.com
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