Sending Tickets to Specific Slack Channels?

7 Comments

  • Nicole S.
    Zendesk Community Team

    Hey Alex - 

    I'm not super familiar with the Slack integration, but if you want to reach out to them, the email address is feedback@slack.com .

    You could also look into the BubbleIQ integration in the App Marketplace - it seems like it may be a bit more robust, and Fletcher who created it does hang around the Zendesk Community some and may be able to answer questions for you. 

     

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  • Dan Ross
    Community Moderator

    Hey Alex,

    This is actually pretty easy to do using Slack Webhooks and Zendesk's HTTP targets feature. We use this to send messages to specific rooms (or even individuals) when certain conditions are met. IMO, it's much more flexible than the out of the box integration and it doesn't cost anything to setup.

    Zendesk had previously written an article about this type configuration here

    After you set it up, you can send fancier messages to channels, using Slack's Attachments feature. There's a really handy tester tool Slack makes available to help test your message, before putting it in your Zendesk trigger.

     

    Hope that helps!

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  • Jessie Schutz
    Zendesk team member

    Thanks for hopping in here, Dan! Good to see you. :)

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  • Alex Beller

    Thanks everyone for the suggestions. I'm going to try out the Webhooks and see if I can get those configured correctly.

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  • Nicole S.
    Zendesk Community Team

    Hey Alex - 

    There's a new Slack <> Zendesk Integration coming, and they announced the Early Access Program for it today. I think it may do what you're looking for.  Read more and sign up here

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  • Cameron Wilson

    Hi all,

    There has been some really good advice here. Another option you could check out is Azuqua for Zendesk in the Zendesk Marketplace (it's free). This will allow you to automate and customize your workflow to keep clean communication from Zendesk to Slack.

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  • Nicole S.
    Zendesk Community Team

    Thanks for sharing, Cameron. 

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