Raw Report to calculate solved time to include date and time (hours, minutes, seconds)

3 Comments

  • Jessie Schutz
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    Welcome to the Community, winho! 

    I'm not sure whether this is possible...I'm going to check with some of our Insights experts to find out for sure!

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  • Dennis Lynn
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    Hey Winho,

    It is not possible to see minutes or seconds within Insights - timestamps are not stored as attributes within Insights. There are attributes for times down to the hour, but that is unfortunately the best we can offer. 

    You can see a breakdown of the different date attributes available here, as well:

    Insights date dimensions

    I wish I had a better answer here for you, but I hope that helps clarify things! Happy reporting!

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  • winho
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    Thank you Dennis for your feedback and response. Your information made it clear that Zendesk has that limitation on minutes and hours time attribute. I am overly disappointed as well as shock to see that limitation on such a good tool. It is just sad that we have to look at other alternative ticketing/workflow tool which has this option. 

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