Zendesk Talk - Disable Vociemail - Route to another Number

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4 Comments

  • Official comment
    Jenny Gillett
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    Hi Travis, 

    Thank you for taking the time to reach out to us we really value feedback like this to help guide our product in the direction it needs to go. 

    The option to be able to forward calls to a number rather than routing to voicemail is a request we hear a lot and it is a very high priority on our roadmap. It will be the next feature we pick up. 

    On your second point we currently have a feature in alpha at the moment which will 'continue to loop the call through agents' If this is something that you would like to participate in then let me know and I will reach out to you with more detail. 
     
    Thanks
    Jenny

     

  • Travis Coleman
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    Hey Jenny - 

    I'd love to hear more about the alpha. Please feel free to reach out to me. 

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  • Travis Coleman
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    Jenny - Any update on entering the alpha?

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  • Michelle Jaw
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    Any ETA when routing to external numbers instead of voicemail comes live? Thanks.

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