Zendesk Search should look into attachments

5 Comments

  • Radboud
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    We also would like this option!

    0
  • Tim Kline
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    We also have use cases where we receive loan tapes as PDF attachments from servicers in random batches and need to search information about an individual loan through a loan ID 

    0
  • Nicole - Community Manager
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    Thanks for the feedback, Tim. We'll continue to collect votes and use-cases to gauge interest/need for this functionality.

    0
  • Brandon Potter
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    Agree. Searching attachments would be a huge improvement. Also side conversations need to be included in searches.

    2
  • Terry Ehrhard
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    As a new customer, this is a common feature of Microsoft Outlook.  Thus moving onto Zendesk this becomes functionality that is removed from our associates.  Our team uses this often searching for various PO's for content such as part numbers and other things that only in attachments.  This needs to be prioritized as a higher functionality to be added to Zendesk in the very near future

    1

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