Notify:Requester Request is Received Does NOT work when the requester has CC-ed their email address

1 Comments

  • Jonathan March

    We have encountered the same issue, and also consider it more of a bug than a feature.  

    The purpose of the notification is not to provide the user with a copy of their request (because of course they already have it, since they sent it themselves!!!!), but rather to let them know that we have received it. In this light, it's utterly irrelevant who they CC'd.

    We've had a significant customer (who cc's himself on his own emails for reasons peculiar to his company's email system) quite concerned that we didn't receive his email, because he didn't receive the confirming notification email.

    Thanks!

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