Disable user's ability to solve tickets

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8 Comments

  • David Raboy
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    Hi Juan,

    You'll need to edit a little bit of code to make this work, but it should be pretty easy.  

    If you are using the default theme you'll need to edit the request_page.ebs file:

    In the request_page.ebs file I believe you should be able to just comment out or remove all the following code:

    I'm not able to currently test this, but looks like this should work.  could you report back here to verify?  Thanks.

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  • Jessie Schutz
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    Thanks for hopping in to help, David! You're on fire!

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  • Juan Salom
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    Hi, thanks a lot, I'll check it and let you know how it works asap 

    Regards!

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  • Juan Salom
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    Hi, 

    sorry for the late answer. 

    What characters should I use to comment those lines? Sorry for the noob question :P

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  • Jessie Schutz
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    Hey Juan!

    You can comment out code in HTML by putting <!-- these characters --> on either end of the text you want to comment out. I found some useful information about this on HTML.com, as well, if you'd like to read more about it!

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  • Ben DeVille
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    This worked for me, except my code looked different (I guess because I'm using a different theme). I ended up with code that looked like this:

     

    </div>
    <div class="comment-form-controls clearfix">
    <div class="comment-mark-as-solved">
    <!--{{checkbox 'mark_as_solved'}}
    {{label 'mark_as_solved'}}-->
    </div>
    {{input type='submit'}}
    </div>
    </div>
    {{/form}}
    {{chat_about_my_ticket}}
    </section>

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  • Juan Salom
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    Thanks for the input! I applied the changes, we'll see how it works!

    Thanks and regards!

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  • Jessie Schutz
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    Thanks for sharing, Ben!

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