The only metric that Zendesk Insight seems to be able to provide on whether an agent is online and doing their job seems to be a "last logged in" datetime.
The Chat System seems to know not only the last logged in date time but how long they were logged in and how long they were "available" to take chats.
I know that Zendesk is working on integrating Chat analytical data into Insights, but is there any chance we might be able to get how long an Agent is actually available for Talk? Or even how long they were logged in for that last logged in session?
This is kind of basic agent-management stuff.
If it is actually available now and I am missing something, PLEASE let me know...
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