Zendesk Talk - Alert if no agents available

3 Comments

  • Jessie Schutz
    Zendesk Team Member

    Hi Marcus! Welcome to the Community!

    To the best of my knowledge there isn't any in-built functionality that will do this. I checked our App Marketplace as well, and I don't see anything that will do this there either. However, with our API resources, you could possibly build and app that will do this for you!

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  • Andrew Schreiner

    I'd say the best approach would be to use a background or top bar app to call the api 30 seconds or so to notify or force sign in a user. 

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  • Jose Gonzales

    This would be a great feature! With our prior contact center software, they offered a wallboard with audible tones on user defined thresholds. I had a separate managers URL wallboard that rang and highlighted thresholds met. It was fantastic. I really miss this. 

    API customization sounds great but we are a small business and don't have a dedicated IT resource. We would have to hire out for this and that is not only expensive but it can lead to other issues as well for our businesses disclosure policies.

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