Zendesk <-> Jira. Information displayed in Jira


  • Jessie Schutz
    Zendesk team member

    Hi Jiri! Welcome to the Community!

    I'm going to check with some folks to see if I can find an answer on this for you!

  • Fred Thomas

    Hi Jiri,

    Yes- There are settings available that control which fields are visible within the Zendesk for Jira application. These settings are found by navigating to the Zendesk Add on within Jira (Admin). Configure Settings include "Assignee, Type, Status etc.


    Please feel free to open a ticket with our Support team if you are having trouble with configuring this or further guidance is required. 


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